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Support Home Troubleshooting Troubleshooting How to check the Wi-Fi connection quality? I lost my license I don’t hear any sound Beamer does not connect to Apple TV Why is my Apple TV not found? The Apple TV stops during playback to load and buffer Beamer is “Waiting for connection from Apple TV…” Why do I need to reinstall my license after updating? The audio and video are out of sync I’m getting the error “This content requires HDCP for playback”